FAQs

1. What is HerSafety.pk?

      • HerSafety.pk is Pakistan’s first dedicated online store offering personal safety products designed especially for women. Our mission is to empower women with affordable, effective, and easy-to-use self-defense tools that provide peace of mind in daily life.

2. What type of products do you sell?

      • We currently offer personal safety kits, pepper sprays, safety alarms, and related accessories. All our products are non-lethal, easy to carry, and designed for real-life use.

3. Are these products legal in Pakistan?

      • Yes. Our products are classified as self-defense tools and are legally allowed for personal use in Pakistan. They are not considered firearms or lethal weapons.

4. How can I place an order?

      • Visit our website HerSafety.pk
      • Select the product you like
      • Add it to cart and checkout
      • Provide your shipping details and confirm your order
      • We also provide Cash on Delivery (COD) for your convenience.

5. How do I know if my order is confirmed?

      • Once you place an order, you’ll receive a confirmation SMS or WhatsApp message. Our team may also call you for verification.

6. Do you deliver across Pakistan?

      • Yes, we ship to all major cities and towns in Pakistan including Lahore, Karachi, Islamabad, Faisalabad, Multan, Peshawar, Quetta, and many more.

7. How long will delivery take?

      • Major cities: 2–3 working days
      • Other areas: 3–5 working days

8. Can I return a product if I don’t like it?

      • Yes, you can return or exchange products within 7 days of delivery provided they are unused and in original packaging. (See Return Policy for details.)

9. What if I receive a defective or wrong product?

      • If you receive a damaged or incorrect item, please contact us immediately. We will arrange a free replacement or issue a refund.

10. How can I contact customer support?

         You can contact us anytime via:

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